Terms and Conditions for Emergency/Reactive Callout Services

1. Definitions

"Company" means DT Plumbing and Building Limited (Company No. 17094744). "Customer" means the person who has signed the Digital Work Agreement. "Services" means the emergency or reactive plumbing work carried out by the Company.

2. Scope

These terms apply exclusively to emergency and reactive callout work. Planned or quoted work is subject to separate terms and conditions.

3. Pricing and Charges

Labour is charged at a flat rate of £62.50 per half hour, applicable at all times including evenings, weekends, and bank holidays. Time is calculated in 30-minute units with a minimum charge of 30 minutes. Materials are charged at cost plus a handling fee. VAT at the prevailing rate (currently 20%) applies to all charges.

4. Timing

The timer begins when the Customer signs the Digital Work Agreement and ends when the Company declares the work complete. Any disputes regarding timing should be raised immediately at the point of completion.

5. Payment

Payment is due in full upon completion of works. The Company accepts payment by card (via Square), bank transfer, or cash. Failure to pay may result in the debt being referred to a collection agency, with all associated costs added to the balance owed.

6. Materials

Where materials are required, the Company will use its professional judgement to select suitable products. The Customer will be informed of any significant material costs before they are incurred where reasonably practicable.

7. Cancellation

There is no cancellation charge for callout work. If the Customer does not wish to proceed after the Company has arrived but before the agreement is signed, no charge will apply. Once the agreement is signed, charges apply for all time worked.

8. Consumer Rights

The Customer's statutory rights under the Consumer Rights Act 2015 are not affected. All services will be carried out with reasonable care and skill.

9. Cooling-Off Period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Customer has a 14-day cooling-off period. By signing the Digital Work Agreement, the Customer requests that work begins immediately and acknowledges that the right to cancel is lost once the service has been fully performed.

10. Liability

The Company holds public liability insurance of £2,000,000. Liability for any claim shall not exceed the total value of the work carried out. The Company is not liable for pre-existing defects or issues not related to the work performed.

11. Warranty

All workmanship is guaranteed for 12 months from the date of completion. This does not extend to materials which are covered by the manufacturer's warranty where applicable.

12. Access and Site Conditions

The Customer shall provide safe and reasonable access to the work area. The Company reserves the right to refuse to carry out work where conditions are unsafe.

13. Data Protection

Personal data is collected and processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Data is used solely for the purpose of providing services, invoicing, and legal compliance. The Company is registered with the Information Commissioner's Office (Application No. C1899311).

14. Complaints

Any complaint should be raised within 14 days of the work being completed by contacting the Company at info@dtplumbingandbuilding.co.uk or 07884 064809. The Company will acknowledge complaints within 48 hours and aim to resolve them within 14 days.

15. Third Parties

These terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.

16. Governing Law

This agreement is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Entire Agreement

The Digital Work Agreement and these Terms and Conditions constitute the entire agreement between the Customer and the Company in respect of the Services.